Terms of Our Service

The terms of services from Tahlita Inc. constitutes agreement to these terms.

Website Development, Ongoing Support & Internet Marketing

All Graphic Design, Web Design & Development, Marketing, Maintenance and other Ongoing services provided by Tahlita Inc. are subject to the following terms and conditions.

  • Estimates & Contracts

Estimates provided to prospects will be honored for 30 days. A new quote will then be provided upon request. Contracts that have been written, but not signed by the client will only be accepted within 30 days of the delivery date. A new contract may be drawn up upon request.

  • Charges & Fees

All new web development projects require an initial 50% deposit that will be due at contract signing. The remaining 50% balance will be due upon acceptance of the completed web development project before it is released to the client or published to the internet.

All new web design projects that exceed R1 500 can be split into three payments. An initial deposit of 1/3 of the total project cost will be due at contract signing. A second payment of 1/3 the total project cost will be due upon acceptance of the design. The final balance will be due upon acceptance of the completed project before it is released to the client or published to the internet.

  • Payments 

Tahlita Inc. accept payments via PayFast. PayFast accept all major Credit Cards, Bitcoin, Debit Card and EFT payments. Your project will not be released to you or uploaded until full payment is received.

  • Hours of Operation

Our business hours are Monday – Friday from 9 am – 4 pm and Sundays from 12 pm – 2 pm. If you require maintenance after the posted hours, our standard fee plus an additional 30% applies. 

  • Web Site Design Credit

All Tahlita Inc. clients will have a Designed by: Tahlita Inc. link on their website in the footer of every page. This is non-negotiable. By hiring us to work on your website, you are agreeing to this, and that you understand that this link may NOT be removed without our consent. Our fees are far lower than most web development companies, and the quality of our service are far greater than many. This is a form of advertising for us. Should you want it removed, you may pay Tahlita Inc. R2500.00 once off to have it permanently removed.

Should you have a new layout designed for your site by a company other than Tahlita Inc., you may remove the credit from your website. 

  • Copyright & Ownership 

Upon completion of the project, Tahlita Inc. transfers all rights and ownership of custom designs and content or copy written content by Tahlita Inc. to the client. Software, templates and third party graphics or programs are not transferred to the client and remain under copyright of their respective owners.

Tahlita Inc. reserves the right to resell custom designed web sites that remain unpaid by the original client, unaccepted mockups or other graphics created by Tahlita Inc. but not in legal use by the client.

Tahlita Inc. reserves the right to display websites and graphics that have been designed by Tahlita Inc. on their website, and in any marketing material to aid as examples of our work. 

  • Refunds 

Tahlita Inc. requires a deposit before we begin work on any project. A request to terminate services must be presented to Tahlita Inc. in a formal email. Tahlita Inc. has a Guaranteed 90 Day Turnaround for your project. If we fail to complete your project within 90 days of the start date AFTER you have turned in all content, images and information requested by us, you will receive a 50% refund within 30 days of your written request. Otherwise, please follow the refund terms below. 

Refunds will be processed within 30 business days of request by the client, if there is a refund amount due based on the terms above.

Because we resell hosting for a larger company, we are unable to offer refunds on hosting, SSL and domain services. If you are dissatisfied with the hosting services provided, we will be happy to work out a solution with you that will meet your company needs. 

  • Chargebacks 

Tahlita Inc. will not negotiate chargebacks with any person or company. Our Refund policies are clearly stated above, and all clients are asked to read and agree to our terms of service prior to the start of any project. 

  • Development & Delivery

Tahlita Inc. understands the importance of completing projects in a timely manner. We agree to complete the web design project within 90 days from the date of contract signing. If the client does not supply Tahlita Inc. with complete text, graphic content and other requested materials for the contracted client within 90 days of contract signing, the contract becomes void and all deposits paid by the client are forfeited. The client may request a Project Extension in writing to Tahlita Inc. for an additional fee of 20% of the project total cost for every 30 days of extension. All extension fees are due upon agreement of the extension between Tahlita Inc. and the client. 

  • Non-Communication

If we are unable to communicate with a client on a project for a duration of at least sixty days (60) by phone or email during the design and development process, the project will be cancelled without prior notice and no refund will be issued. 

  • Liability 

Services purchased from Tahlita Inc. are provided “as is” without warranty of any kind that the web design project will be uninterrupted or error free. In no event shall Tahlita Inc. be liable to the client for any direct, indirect, special, punitive, incidental, or consequential damages arising out of the use of the website, services, and/ore goods provided to the client. This includes, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, services, and/or goods provided to the client. The entire risk as to the quality and performance of the web design is with the client. 

  • International Customers

We are happy to accept projects from customers outside of South Africa. However, we do require full payment of all projects prior to beginning your project via PayFast (this is like PayPay in South Africa). This is non – negotiable.

  • Acceptance

Please note that by submitting your Deposit or down-payment for our services, you are agreeing to all of our terms of service as written here. Tahlita Inc.  reserves the right to change or update these terms at any time without prior notice. 

  • Ongoing Support & Internet Marketing Services

Are subject to the above terms and are paid on a yearly, monthly or hourly basis depending on the agreement details as stated in the original estimate(s).

Graphic Design, Print Ad, Logo & Label Design Projects 

Being an all-digital design shop means that you are responsible for providing us with all artwork corrections for your pre-published or pre-print Ads and Labels.  Please note that it makes good sense to check your designs (and spelling) before print approval – corrections or modifications made after the approval/proofing stage will incur extra charges, as we need to make design changes and repeat the entire pre-press process to incorporate the new files.

In summary, Tahlita Inc. and our artists have done everything possible to make the artwork and files perfect. However, Tahlita Inc. and it’s designers/affiliates are not responsible for it’s final approval, so please be sure to check all copy, dimensions and color separations. 

User Agreement & Hosting Terms of Service

The use of services from Tahlita Inc. constitutes agreement to these terms.

1.) Account Setup / Email on file. 

We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied. 

  • Transfers

Our transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host. 

2.) Content

All services provided by Tahlita Inc. may only be used for lawful purposes.

  • Refusal of Service

We reserve the right, at our sole discretion to refuse service  to an individual if his/her/their demands exceed the normal practice of our service or if any unreasonable requests are made.

We reserve the right, at our sole discretion to refuse service to the following types of companies:

    Adult Film or Sharing content of an adult nature
    “MLM” Multi Level Marketing Websites
    Pyramid Schemes / Ponzi Schemes
    Any type of illegal or criminal activity
    Any Websites that promote or initiate violence based on Gender/Race/Ethnicity

The customer agrees to indemnify and hold harmless Tahlita Inc. from any claims resulting from the use of our services.

Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. If you believe that your copyright or trademark is being infringed upon, please email hello@tahlita.co.za with the information required. A list of required information may be found here. If the request is of a licensing issue, we may require further documentation.

Examples of unacceptable material on all Shared and Re-seller servers include:

IRC Bots, Proxy Scripts / Anonymizers, Pirated Software / Warez, image, filedump, mirror, or banner-ad services (similar to rapidshare, photobucket, or commercial banner ad rotation), affiliate servers, topsites, commercial audio streaming (more than one or two streams), Escrow, High-Yield Interest Programs (HYIP) or related sites, Investment sites (FOREX, egold exchange), sale of any controlled substance without prior proof of appropriate permit(s), AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery sites, muds / rpg’s, hate sites, hacker focused sites/archives/programs, or sites promoting illegal activities, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts. Forums and or websites that distribute or link to warez content are prohibited.

Using a shared account as a backup/storage device is not permitted, with the exception of one cPanel backup of the same account.

Tahlita Inc. services, including all related equipment, networks and network devices are provided only for authorized customer use. Tahlita Inc. systems may be monitored for all lawful purposes, including to ensure that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of Tahlita Inc. system(s) constitutes consent to monitoring for these purposes.

We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice.

Failure to respond to email from our abuse department within 72 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via email and will have a response within 72 hours.

If in doubt regarding the acceptability of your site or service, please contact us via our contact form or email and we will be happy to assist you.

Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita):

Any site found to host child pornography or linking to child pornography will be suspended immediately without notice.

Re-sellers: we will suspend the site in question and will notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account.

Direct customers: Your services will be terminated with or without notice.

Violations will be reported to the appropriate law enforcement agency.

It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as username and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.

3.) Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail and spam. Any user who sends out spam will have their account terminated with or without notice.

4.) Payment Information

You agree to supply appropriate payment for the services received from Tahlita Inc., in advance of the time period during which such services are provided. You agree that until and unless you notify Tahlita Inc. of your desire to cancel any or all services received, those services will be billed on a recurring basis.

Cancellations must be done in writing via the cancellation form provided or via email. Once we receive your cancellation and have confirmed all necessary information with you via e-mail, we will inform you in writing (typically email) that your account has been canceled. Your cancellation confirmation will contain a ticket/tracking number in the subject for your reference, and for verification purposes. You should immediately receive an automatic “Your request has been received…” email with a tracking number. An employee will confirm your request (and process your cancellation) shortly thereafter. If you do not hear back from us, or do not receive the automatic confirmation email within a few minutes after submitting your cancellation, please contact us immediately via phone.

We require that cancellations of service are done through the online form to:

(a) confirm your identity,
(b) confirm in writing you are prepared for all files/emails to be removed, and
(c) document the request.

This process reduces the likelihood of mistakes, fraudulent/malicious requests, and ensures you are aware that the files, emails, and account may be removed immediately after a cancellation request is processed.

As a client of Tahlita Inc., it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. Tahlita Inc. provides a 15 day grace period from the time the invoice is due and when it must be paid. Any invoice that is overdue for 15 days and not paid will result in a R50 late fee and/or an account suspension until account balance has been paid in full.

Tahlita Inc. reserves the right to change the monthly payment amount and any other charges at anytime.

5.) Backups and Data Loss

Your use of the service is at your sole risk. Tahlita Inc. is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Tahlita Inc. servers.

6.) Cancellations and Refunds

Tahlita Inc. reserves the right to cancel the account at any time with or without notice.

Any abuse of our staff in any medium or format will result in the suspension or termination of your services.

Customers may cancel at any time via a cancellation form or via email. Tahlita Inc. gives you an unconditional 30 day money back guarantee on managed shared hosting, dedicated server, and re-seller solutions for any customer.

There are no refunds on dedicated servers, administrative fees, install fees for custom software, or domain name purchases. Refund requests for shared and reseller accounts after the initial 30 days will be refunded on a prorated basis of any unused time.

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

Violations of the Terms of Service or User Agreement will waive the refund policy.

Each of Tahlita Inc. & Services’s managed shared and reseller servers carry a 30 day unconditional money back guarantee on them. If you are not completely satisfied with our services within the first 30 days of your service, you will be given a full refund of the contract amount. Remember, this is only for monthly shared or reseller packages and does not apply to web development, design, dedicated servers, administrative fees, install fees for custom software, or domain name purchases.

7.) Price Change

The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change prices listed on our company websites, and the right to increase the amount of resources given to plans at any time.

Website Development & Ongoing Support

POST LAUNCH & INITIAL WEBSITE SUPPORT (Now that your new website is online)

Maintenance (changes or updates) on your new web site is included for the first 30 days after launch date. It is that time that we can still address any minor changes/updates to the site as well as website related questions & tutorials. Free support after 30 days are only on selected packages. Any and all website related changes, questions, updates and support issues outside this 30 day post launch window will be billed at our normal hourly maintenance rate. If you require any additional website support it is highly recommended that you sign-up online or thru one of our staff members with one of our ongoing website support plans. If you would like more info about our ongoing support plans then please send us email request.

ONGOING MAINTENANCE, WEBSITE SUPPORT & INTERNET MARKETING

Customized support packages can include but are not limited to the following: Phone & Email Support, Basic Website Changes & Updates, Tutorial and Training Sessions, Monthly Website & Database Backup, Email Configuration & Management, Website Management, Blog Management & Moderation, Social Networking Management & Moderation, Search Engine Optimization (SEO), Pay Per Click Management, e-Newsletter & Mailing List Management, eCommerce & Product Management.

THINGS YOU CAN DO (My Website is Online! Now What?)

Q: When Can I Expect to See Improved Results in the Search Engines?
A: You will most likely see your website appear in searches within 1-4 weeks. However every search engine is different and none of them provide any guarantees that they will search your site and index it by a certain date. In most cases we see the search engines adding new websites to their results within two weeks, and noticing changes to existing websites in 1-3 weeks. However, it can take 3-4 months to really start moving up the ranks on Google’s index as well as Bing, Yahoo and others.

Q: What Can I Do Next?
A: Keeping your website at the top of the search engine charts. There is always new competition and after time, if you’re not careful your website can be pushed down in the ranks of the search engines. To avoid this, you can contact us to assist you in keeping your website continually up-to-date with the current SEO techniques and other internet marketing strategies.

Q: What can I do to Help my Website’s Search Engine Rank on my Own?
A: Post to your Blog regularly; Add new content to your website — When writing content, be sure to use relevant keywords & phrases; Share your blog articles & web pages on the social media sites; Encourage your customers to write reviews on 3rd Party website like Yelp & Google; Tell your friends about your web- site and ask if they will link to your site or promote it else where on the web IE: Facebook.